Feedback from previous guests about their experience.
60%
enjoyed the hotel and would happily stay again
6.0/10
Guest rating
Rooms
5.0
Location
8.2
Service
7.4
Dining
6.2
Guest reviews
6.0/10
based on 5 reviews
6.8
6.8/10 based on 44 reviews
Harper
United Kingdom,
December
2024
6.4/10
My stay at Huay Kaew Palace 1 Hotel had its ups and downs. On the positive side, the location was ideal, making it easy to travel around Chiang Mai. However, I found the rooms a bit outdated and didn't appreciate the lack of cleaning services. Overall, it was a decent experience, but there are definitely areas for improvement.
Rooms
5.0
The Deluxe Double or Twin Room felt a bit tired and outdated. I even found ants in the room at one point (not the best surprise!). It really could use a refresh as the pictures online didn't seem to reflect the actual state of the hotel.
Service
7.0
The staff were very friendly and helpful. I appreciated their assistance in getting a ride to the airport, which made my departure much smoother.
Location
8.0
The location was perfect for my visit, close to Maya Mall, Chiang Mai University, and Doi Suthep. It was convenient being near a shop for supplies as well.
Dining
6.0
Breakfast was good, but it would have been nice to know breakfast was included in the price. I wasn't informed of the breakfast hours at check-in, which was a little disappointing.
Facilities
5.0
While they offered various services like room service and laundry, housekeeping was only done twice during my five-day stay. The hotel's facilities felt very basic and could use improvement.
David
United Kingdom,
December
2024
6.4/10
I spent three nights at Huay Kaew Palace 1, and it was a mixed bag. The breakfast was a pleasant surprise and quite excellent, but I felt the rooms were a bit outdated and not as clean as I'd hoped. Plus, I ran into some ants in my room, which wasn't great.
Rooms
5.0
The Deluxe Double room was a little smaller than I usually book, and it felt a bit tired and rundown, needing some updates.
Service
7.0
The staff was super friendly and helpful, especially the maid and the team that helped me arrange a ride to the airport.
Location
8.0
The location was ideal, with easy access to transportation and a convenience shop nearby, plus it was close to Maya mall.
Dining
6.0
Breakfast was included, but I wasn't informed about the times at check-in. It turned out to be really good, though, especially those crinkle-cut fries!
Facilities
6.0
They offer room service, dry cleaning, and other useful facilities, but I didn’t get any change of towels during my stay.
Joe
United Kingdom,
December
2024
6.4/10
I had a mixed experience at Huay Kaew Palace 1. While the location was quite convenient and the service was friendly, the rooms felt a bit outdated and not as clean as I would have liked. Plus, I didn't even know breakfast was available until my booking confirmation mentioned it.
Rooms
5.0
The room was a little smaller than I'm used to and felt somewhat tired and rundown, with some cleanliness issues.
Service
8.0
The staff were very friendly and helpful. They even assisted me in getting a ride to the airport, which I really appreciated.
Location
8.0
The location was ideal for my visit to Chiang Mai, close to convenience shops and easy to travel around.
Dining
6.0
I was pleasantly surprised to find that breakfast was included, though I wish I had been informed about the times at check-in.
Facilities
7.0
The hotel had various facilities like room service, housekeeping, and ticket assistance, which was quite useful for my stay.
Adrian
United Kingdom,
October
2024
5.6/10
I stayed for three nights at Huay Kaew Palace 1, and overall, it was a mixed experience. The location was perfect for my visit, close to Maya Mall and other attractions. However, the room felt a bit outdated, and there were some cleanliness issues. Breakfast was included, but I wasn’t informed about it at check-in.
Rooms
5.0
The deluxe double room was clean and came with air conditioning, but it felt smaller than I expected and looked a bit tired. I even found ants in the room at one point, which was disappointing.
Service
7.0
The staff were friendly and really helpful, especially when I needed assistance with a ride to the airport. They were always polite and accommodating.
Location
9.0
The location was ideal for the purpose of my visit to Chiang Mai. close to Maya Mall and convenient shops, making it easy to explore the area.
Dining
6.0
Breakfast was included, but I wasn’t made aware of the times until I checked my booking later, which was a letdown. The hot dishes offered were excellent. just wish I had known about it earlier.
Facilities
6.0
The hotel offered various facilities including room service, laundry, and assistance with tours, but the housekeeping only serviced my room twice during my five-day stay.
Marcus
United Kingdom,
October
2024
5.6/10
I appreciated the friendly service and the hotel's location was quite convenient. however, my room felt a bit outdated and not very clean, which took away from the overall experience. The breakfast options were a pleasant surprise, but I wish I had been informed about it at check-in.
Rooms
5.0
The deluxe double room felt a bit outdated and wasn't very clean. I even found ants during my stay.
Service
8.0
The staff was very friendly and helped me arrange a ride to the airport, which I appreciated.
Location
8.0
The location was ideal for my visit to Chiang Mai. I found it easy to travel around and there was a convenience shop nearby.
Dining
7.0
Breakfast was excellent with delicious dishes, though I wasn't informed about the breakfast times during check-in.
Facilities
6.0
Facilities included room service and housekeeping, which were adequate for my needs.
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